Smartcare

1. Introduction

This Privacy Policy explains how Smartcare Analytica AB (Sweden) and its subsidiaries (“Smartcare”, “we”, “our”) collect, use, share, and protect your information when you use our website, mobile apps, and services (“Services”). We comply with GDPR, the Indian IT Act & SPDI Rules, and other applicable laws.

2. Information We Collect

• Account & clinic details (name, email, phone, specialty, clinic details).
• Patient data entered by doctors/clinics (medical records, prescriptions, billing info).
• Device & technical data (IP address, browser, OS, device type).
• Cookies & usage data (site preferences, analytics, marketing interactions).

3. How We Use Data

We use data to provide & improve the platform, enable clinics to manage patients, handle billing/support, run analytics & research, and for marketing where you opt in.

4. Data Sharing

We do not sell personal data. We may share with subprocessors (e.g., AWS, SMS/email providers), resellers/partners (region-specific), or legal authorities when required by law.

5. Cookies & Tracking

Cookies remember login sessions, analyze traffic, and deliver marketing (with consent). Manage cookie preferences via your browser or our cookie banner.

6. Security

We use encryption, backups, and access controls to protect data. No system is 100% secure — users must keep login credentials safe.

7. Data Retention

Data is retained as long as needed to provide services or as required by law. Clinics remain responsible for retaining medical records per local regulations.

8. Your Rights (GDPR & similar)

• Request access to your data.
• Request correction, deletion, or restriction.
• Request data portability.
• Withdraw marketing consent.

Contact: dpo@smartcare.health to exercise rights.

9. International Transfers

Data may be processed outside your country (e.g., on AWS). We apply safeguards like Standard Contractual Clauses (SCCs) for GDPR compliance.

10. Children

Not designed for children under 16 without parental consent. Clinics are responsible for lawful handling of minors’ data.

11. Changes

We may update this Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.

12. Contact / Data Protection Officer

📧 dpo@smartcare.health (Data Protection Officer)
📧 contact@smartcare.health (General enquiries)